Welcome to Loma Tours’ Terms and Conditions page. Here you will find detailed information about our booking policies, payment terms, cancellation rules, and travel guidelines. Please read these Terms and Conditions carefully before making a reservation to ensure a clear understanding of your rights and responsibilities when traveling with Loma Tours.

  • Airline seats and hotel rooms are only guaranteed if they are available when you pay and confirm your booking. If the hotels listed are not available, we will offer similar alternative hotels.
  • Flight Changes to date, route, or class may be allowed but usually incur fees plus any fare difference. Some tickets, especially promotional ones, do not allow changes at all.
  • Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.
  • Package rates are valid for the selected travel dates only and for the room category and other services, specified.
  • Request guests to be punctual for all tours and transfers. Maximum waiting time shall be 05 minutes for SIC and 10 minutes for Private
  • Maximum waiting time at the airport shall be 60 – 90 minutes from the touchdown of the flight.
  • We retain the authority to alter the itinerary under various circumstances, including but not limited to force majeure events, strikes, fairs, festivals, weather conditions, traffic issues, overbooking of hotels/flights, flight cancellations or re-routing, closure of a place of visit, entry restrictions, and other unforeseen situations. While we strive to arrange suitable alternatives, we cannot be held responsible for any refunds or compensation claims arising from such changes.
  • If your stay coincides with special dates (e.g., 24th December, 31st December, 14th February, etc.) when the hotel organizes gala dinners, additional mandatory Gala Dinner Charges may apply. These charges will need to be paid directly to the hotel.
  • Please be aware that guidelines may change without notice. Prior to booking, verify the current travel rules and your eligibility on the official regulatory website of the relevant destination.
  • Passengers are responsible for ensuring that their passport is valid for the required duration as per the immigration rules of the travel destination and that all necessary visas are arranged before embarking on this holiday package.
  • We shall have no legal liability for any loss, damage, personal injury arising directly or indirectly from any aspect of your Holiday.
  • Loma Tours does not accept any responsibility if the passenger cannot travel because of any passport or visa issues. By purchasing this package, the passenger confirms that he/she has agreed on all terms and conditions issued and amended by the Carrier sometimes on its website.

Cancellation Policies

  • Package cancellations depend on the terms of the selected package, subject to any charges/fees per passenger round trip (charges waived for Ultimate fare), plus any Hotel Cancellation fee, if applicable.
  • If a flight is canceled, we are not obligated to offer alternative flights at the same cost. Any additional costs incurred for securing an alternate flight will be the responsibility of the traveler.
  • Hotel cancellation will be as per the hotel cancellation policy. If the hotels are non-refundable, you will not get any refund for hotels in the event of cancellation.
  • No refunds will be issued for unused nights or early check-out. In situations involving medical conditions, the eligibility for a refund is contingent upon the hotel’s policy.
  • Travel Insurance, if included, is not refundable.
  • Any transfers or activities included in the trip will be non-refundable if cancelled within 7 days of the travel start date.
  • Service fees and administration charges are non-refundable.
  • No cancellation or modification is allowed within 72 hours prior to departure.
  • Once the journey has started, modifications, cancellation or amendments to flights, hotels, tours, transfers, travel dates, room type, meals or any other components are not permitted.
  • In case of flight changes, cancellation, you will be informed by notification on your mobile number and email address.